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How do
I order?
First, browse Catalog
that lists books and videos by various categories. When you found an
item that you like, simply add it to your shopping cart or fill out an
order form. You can then send your order 24 hours/7 days a week on-line,
by e-mail, toll-free
telephone, fax, or by snail mail. (note:
Most orders are processed during the office hours (M-F/8:30AM-4:30PM Pacific
Standard Time). Please allow extra 1~2 days if you place it on weekends.)
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How
do I use your shopping
cart?
Our shopping cart is convenient
and flexible. Simply add items you'd like to purchase in your shopping
cart first. You can cancel or delete an item at any time. When you are
finished shopping, you'll be given a choice to order by credit card on secure
server, by FAX, or by regular mail. For people whose browser doesn't support secure
server, non-secure server is also provided.
1. Add an Item: 
Go to Catalog
and click a category that interests you. When you
find an item you like, simply click the Add to Cart button
placed under a cover picture. Each time you click
"add," you will get to review your cart contents. You can add or
subtract any amount of items or empty it at any time. Nothing is final until you
check out.
2. View Your Cart: 
Click the View Cart button
located on the top right of each page. You can review what's in your shopping cart, change the quantity,
remove an item or empty the cart and start over or check out.
3. To Purchase:
When you are finished shopping,
click the View Cart button. Follow the simple and easy ordering
process and fill out your name (as it appears on your credit card), billing address, and payment information. We
cannot process your order if any of your information is invalid so double
check your input. You
can then securely submit your order or print out the form and mail or FAX or
call our toll-free number. A confirmation note will appear a moment after you
submit your order. You'll receive another confirmation by e-mail before the shipment
(usually within 24~48 hours after you sent your order). Please allow extra 1-2
days for processing when ordered during the weekend. You are always welcome to
reconfirm your order by e-mail.
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Can I
order without using your shopping cart?
Yes. There are three other ways you can
place an order:
By
E-mail:
Fill out the simple form
provided, click the SUBMIT button, and it will be promptly sent to us electronically. A confirmation note will appear a moment after you submitted
your order. Double check
your order once more. If you found a mistake, notify us immediately. A
confirmation e-mail will be sent to you just before the shipment (usually within 24~48 hours after
you sent your order). You are always welcome to reconfirm your order by e-mail.
Please allow extra 1-2 days for processing when ordered during the weekend.
By
Telephone, Fax, Regular Mail:
Print out the order form provided, fill out and call toll-free telephone (24 hours a day/7 days a week) or
send it by fax or snail mail.
Through
a bookstore:
You can also buy or order many of our books or videos through a bookstore
or music store near you.
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Do
you ship to an address different from my billing address?
Yes, we can ship your order to anywhere you would
like us to send. Just write the shipping address in the SPECIAL
INSTRUCTIONS box of the shopping cart or COMMENT
box of the E-mail order form when checking out. Or, immediately after
you placed an order, you can send us an e-mail to .
Be sure to include your name and order number in your e-mail.
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How do
I pay?
All prices are listed in US dollars. We accept Visa,
Master Card, and American Express and personal checks or money
orders denominated in US dollars and drawn on a US bank. If paying by a
credit card, double check your name (as it appears on your card), card numbers, expiration date, and billing
address before submitting. If any of the information is incorrect, your
card may be declined when processing.
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Will
my credit card information be sent safely?
Yes. When you enter your card information via our secure server,
everything will be encrypted. Encryption
prevents your personal information to be readable when it's sent over
the Internet. If fraudulent charges are ever made, you won't have to pay
for them.
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What is
your privacy policy?
We are committed to protecting and respecting your
privacy. Your private information is for internal use only such as when
processing your orders. We do not ever rent or sell your contact
information to outside companies. For details, please refer to our Privacy
Policy.
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Can I return an
item?
Yes. If you are not completely satisfied
with your purchase, you may return it to us within 30 days of receipt of
your order for a full refund less shipping & handling costs. Please
note that the merchandise has to be in its original and resalable
condition. Please return the item with a copy of the original receipt
to:
Six Strings Music Publishing
Attn: Returns
P.O. Box 7718
Torrance, CA 90504-9118
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What are the shipping options,
costs, & delivery time?
We ship all U.S. orders via USPS Priority
Mail (delivery usually takes 2-14 days). For international orders, your
order will be shipped either by Air Mail (delivery takes 3-14 days) or Surface (Sea) Mail
(delivery takes 2-6 weeks) per your request. Please allow extra 1-2 days
for processing when ordered during the weekend. For details on shipping
costs and options, please check at Shipping.
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Can I special-order an item I can't find it
here?
Yes. Although we cannot guarantee that we
can obtain it from our vendors, you can send us a request or inquiry by
e-mail.
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How do I contact
your customer service?
If you have other questions not listed here or are not still sure about
how to order or how to use our shopping cart, feel free to send us an .
